Delivery & Returns
How to Order
Orders can be made through this website.
Last Recommended Posting Times for Christmas
We recommend that you place your orders as early as possible to avoid disappointment.
Whilst we will continue packing and shipping all of your orders until the 23rd December, to ensure delivery by Christmas Day, we would recommend placing your order by the following date:
UK orders:
Standard delivery - 19th December
Special Guaranteed Next Day - 22nd December
International orders:
15th December
Where Do You Deliver?
We are authorised to ship products Worldwide although please note there are a few territories where we are still finalising local shipping arrangements. Note we are currently unable to ship to Ukraine; Russia and Belarus.
We are also unable to process orders to a P.O. Box.
UK Delivery
Standard UK Delivery - £4.50.
Free on orders over £150.
Orders will be delivered within 3 to 5 working days.
Orders placed after 12pm on Fridays will be processed the following Monday.
Royal Mail Special Delivery Guaranteed 1pm - £8.00
Monday – Friday for orders placed before 12pm - subject to availability.
All orders are sent via recorded delivery, will require a signature and cannot be “left in a safe place”.
In-Store Collection - Free
Online orders can be collected from our boutique and customers will be emailed when the order is ready for collection.
To collect your order: please bring your email confirmation, bank card used for the transaction and a formal photo ID (passport or driving licence). If someone else is picking up your order on your behalf, they will need to bring the confirmation email, your photo ID and proof of billing address. Pick up is available Monday to Saturday from 11am - 5:30pm.
International Delivery
All our products are shipped Express Delivery via DHL. Shipping charges vary by territory so the final price will be dependent on this.
Fragrance is considered a Dangerous Good and is subject to additional charges.
International shipments do not attract UK VAT but may be subject to local duties and taxes.
All goods are shipped DAP - Delivery At Place. The price you pay to Les Senteurs will exclude all relevant import duties and sales taxes. Payment of these local duties taxes is YOUR responsibility.
Your carrier will contact you via email to let you know what duties are due and how these can be paid to release your order.
As we are unable to advise you on the exact cost for any local taxes and duties, we recommend contacting your local Customs office or tax authority before placing any order.
Fragrance is considered a Dangerous Good and is subject to extra surcharges when shipping internationally. We subsidise this charge to give you the best delivery price possible. Therefore extra discounts are not eligible on international orders and there is a minimum order value of £150.
Please note: Maison Francis Kurkdjian and Grossmith fragrances are not available for international shipping. Kilian is available for EU and UK shipping only. Eau d’Italie & ALTAIA cannot be shipped to US, Australia or New Zealand.
All international parcels are sent via DHL Express. All transit times are in working days and are intended as a guide only.
Pre Order Policy
Pre-orders are made available on selected products. Shipping estimate times will be stated on the product page on our website and order confirmation email, however these dates are not guaranteed and are subject to change without notice. We will update our site with any changes if necessary and will endeavour to inform you of any delays to this date by email.
Please note that pre-order items are non-refundable unless faulty, however we do offer exchanges or store credit. For exchanges, the cost of postage for both original delivery and the return will be deducted, except for when the return is faulty.
Online Return Policy
UK Orders
We hope that you will love your online purchase. However, if for any reason you are not satisfied or you wish to cancel your order, you may return it for a refund within 14 days of delivery so long as it is unopened and in its original condition.
Please note that promotional/discounted items are exchange only (unless faulty) and samples are non-refundable (unless faulty).
To return a product, please contact our customer service team (email us at online@lessenteurs.com) to request a prepaid returns package. Returns will only be accepted via this procedure as we cannot guarantee the safety of the bottles with anyone other than our approved couriers.
We charge a £5 flat fee for returns (unless faulty) to cover all postage costs which will be deducted from your total refund.
Providing the returned product satisfies our conditions for resale we will then issue a refund. Should the product fail to meet these conditions, a member of the team will contact you to discuss.
We cannot accept returns which have been used, altered or damaged as a result of the customer’s oversight or neglect.
We strongly recommend that you make use of the Sample Service to try before you buy. Once opened, products cannot be returned or exchanged unless faulty on delivery. We cannot accept returns on the basis of a skin irritation/reaction and therefore encourage customers to try a sample before purchasing a full size bottle.
If you received a product which has been damaged during delivery or appears to be faulty please contact our customer service team (email us at online@lessenteurs.com) within 7 days of receiving your order for their assistance with a return.
Upon receipt, we will make a determination, at our reasonable discretion, whether a product claimed to be damaged or defective was actually damaged or defective when originally delivered to you.
Please do not destroy or throw away any product, including its original packaging even if you suspect it to be faulty before you have spoken to our customer service team. Doing so may affect any refund or replacement that you may be entitled to.
International Orders
We are unable to accept any Returns unless the product is faulty and/or damaged. In the event of any damage please contact our Customer Care team online@lessenteurs.com for further help.
